Important Notice: By creating an account or using the william hill platform, you are considered to have fully accepted all of the following terms and conditions.
1 General Terms & Scope
These terms and conditions apply to the william hill platform (williamhill-vip.com) and all services under it. "We", "us", or "william hill" refers to the entity operating this platform. "User", "you", or "member" refers to any individual who accesses or uses this platform.
Please read these Terms & Conditions carefully and in full before using william hill's services. If you do not agree with any of the terms, please refrain from using the platform.
- These terms and conditions are in accordance with Bangladeshi law and international gaming regulations.
- William hill reserves the right to modify these terms and conditions at any time.
- Users will be notified of any changes via email or in-platform notification.
- These terms and conditions are available in both English and Bangla. In the event of any conflict, the English version shall prevail.
2 Account Registration & Eligibility
To create an account with william hill, the following conditions must be met. Only eligible individuals will be permitted to register.
- You must be at least 18 years of age to register.
- Each individual may register only one account. Creating multiple accounts is strictly prohibited.
- All information provided at registration must be truthful, accurate, and complete.
- Your name, date of birth, address, and mobile number must all be entered accurately.
- If any of your details change, update your account immediately.
- Accounts created with false information will be suspended or terminated, and deposited funds may be forfeited.
Warning: Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed and all bonuses being forfeited.
3 Age Verification & Identity Confirmation
William hill is committed to responsible gaming, which is why our account verification process is rigorous.
- Identity verification must be completed within 72 hours of opening an account.
- A scanned copy of your National ID (NID), passport, or driving licence must be submitted.
- A copy of a utility bill or bank statement may be required to verify your address.
- You will need to provide your bKash or Nagad account details for payment method verification.
- Withdrawals will be held until verification is complete.
Verification is usually completed within 24 hours. To speed up the process, please submit clear, legible images.
4 Betting Rules & Regulations
Before placing a bet on william hill, you should read the specific rules for each market. General betting rules are outlined below.
- The minimum bet amount is ৳100 BDT, and the maximum limit varies depending on the specific market.
- Once a bet is confirmed, it cannot be changed or cancelled, except where a cash-out option is available.
- If a match is cancelled, the bet amount will be refunded and the odds will be settled at 1.0.
- If odds change due to a technical issue during live betting, the bet will be settled at the updated odds.
- William hill reserves the right to void bets if there is a clear error in the odds or result.
- Accounts found placing opposing bets on the same event ("arbing") will be subject to review.
- All legs of an accumulator bet must win. If one leg is void, the remaining legs will still count.
Match Fixing: Any suspected fraudulent activity or match fixing will result in the immediate suspension of the account in question, and the relevant authorities will be notified.
5 Payments, Deposits & Withdrawals
All payment-related rules on william hill are detailed below. Please follow these guidelines to ensure smooth transactions.
- Minimum deposit ৳500 and minimum withdrawal ৳500.
- The deposit method and withdrawal method must be the same (payment route policy).
- Withdrawals are typically processed within 5–30 minutes and no longer than 24 hours.
- Wagering requirements must be met before any bonus funds can be withdrawn.
- If a suspicious transaction is detected, additional verification may be required and the withdrawal may be delayed.
- Account balances cannot be transferred to another person.
- Using third-party payment methods is strictly prohibited.
For detailed payment information, please visit our Payment Page View.
6 Bonus & Promotion Terms
William hill regularly offers a range of bonuses and promotions. Each offer carries its own terms and conditions, which must be followed.
- The welcome bonus applies to first deposits only and can be claimed once per account.
- Withdrawals are not permitted until the bonus wagering requirements have been met.
- Free bets must be used within 7 days of being credited, after which they will expire.
- To be eligible for bonus benefits, the specific odds requirements of each promotion must be met.
- Multiple bonus offers cannot be used simultaneously unless explicitly permitted.
- William hill reserves the right to modify or cancel any promotional offer at any time.
- If bonus abuse is detected, all bonuses will be forfeited.
7 Account Suspension & Closure Policy
William hill may suspend or permanently close an account under the following circumstances.
- Breaching any provision of these terms and conditions.
- Opening an account using false or incomplete information.
- Operating more than one account.
- Involvement in any illegal or fraudulent activity.
- Abusing the bonus system.
- If you voluntarily request to close your account.
Upon account closure, any valid balance (excluding bonuses) will be refunded, unless there is evidence of fraud.
8 Responsible Gaming & Self-Protection
William hill is committed to responsible gaming. We want every member to enjoy betting in a safe and controlled manner.
- Deposit Limits: You can set daily, weekly, or monthly deposit limits at any time.
- Bet limits: set your own cap on how much you can bet within a given period.
- Session time limits: Set a limit on how long you spend betting in a single session.
- Cooling-Off Period: You can take a break from betting for anywhere between 24 hours and 6 weeks.
- Self-exclusion: option to close your account entirely for a period of 6 months to 5 years.
- To learn more about problem gambling behaviour, visit our Responsible Gaming View page.
Bet for entertainment, not as a source of income. Never wager more than you can afford to lose.
9 Privacy & Data Protection
Protecting your personal information is one of our top priorities. For more details, please see our Privacy Policy page.
- Your personal information will never be sold to third parties.
- Your information is used solely for service delivery, verification, and legal compliance purposes.
- Information may need to be shared with international regulatory authorities upon request.
- All data is protected with 256-bit SSL encryption.
10 Technology Use Terms
The following rules apply to the use of the william hill platform's technical infrastructure.
- Placing bets using automated software, bots, or scripts is strictly prohibited.
- Attempting to hack any part of the platform or gain unauthorised access is strictly prohibited.
- Scraping odds or data is not permitted.
- Any attempt to introduce viruses or malicious code into the platform will result in legal action.
- Use of the mobile app is also subject to the terms and conditions of the respective app store.
11 Dispute Resolution Process
If you have a dispute with william hill, please follow the steps below.
- Step 1: Send a description of your issue by email to support@williamhill-vip.com.
- Step 2: Our team will provide an initial response within 48 hours.
- Step 3: A final decision will be communicated within 7 business days after the necessary investigation is completed.
- Step 4: If you're not satisfied with a decision, you can seek help from an independent mediation body.
William hill's decision shall be considered final in dispute resolution, except where international arbitration rules apply.
12 Limitation of Liability
William hill will not be held liable in the following circumstances.
- Delayed or failed bet placement due to loss of internet connection.
- Technical issues on the part of a third-party payment provider.
- Unexpected technical failures or server downtime.
- If the user shares their personal details or password with another person.
- Force majeure events such as natural disasters or government directives.
13 Terms Changes & Updates
William hill reserves the right to update these terms and conditions at any time. When changes are made, we follow the process outlined below.
- For significant changes, members will be notified by email at least 7 days in advance.
- Minor updates will be published as a notice on the website.
- Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.
- If you do not agree to the updated terms, you may request to close your account.
14 Account Security & User Responsibilities
Keeping your account secure is primarily your own responsibility.
- Use a strong password – at least 8 characters, including numbers and special characters.
- Change your password regularly and never share it with anyone.
- Avoid logging into your account over public Wi-Fi.
- If you suspect your login credentials have been compromised, please contact us immediately.
- William hill will not be held liable for any unauthorized activity on your account if negligence on your part is established.
15 Contact & Support
If you have any questions or comments about these terms and conditions, please get in touch with us.
- Email: support@williamhill-vip.com
- Live Chat: Available 24/7 on the platform
- Response Time: Up to 6 hours by email, 2 minutes via live chat
- Language: Support available in both Bengali and English
These Terms & Conditions were last updated in January 2026. We will notify members of any updates by email.